Dear XTers,
At 07:35 (UTC) on November 21, 2025, the BTCUSDT perpetual futures on our platform experienced an abnormal price wick caused by extreme market volatility. XT immediately initiated an emergency technical review and system-wide risk assessment.
We fully recognize the impact this unexpected price movement may have had on your trading experience and assets. Protecting user interests remains XT’s top priority. Users who suffered actual losses as a result of this wick event will be compensated. If you are affected, please contact our online support team and submit the relevant order information. Your case will be prioritized and processed promptly.
XT remains committed to maintaining a stable, secure, and fair trading environment. We will continue to enhance our system performance and risk controls to prevent similar incidents in the future.
Thank you for your support!
XT Team
November 21, 2025
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XT reserves the right, at its discretion, to change, modify, or remove portions of the announcement at any time by posting the amended version on the website.