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This guide walks you through how to reset your XT login password if you have forgotten it or need to recover access to your account.
Resetting my XT account password on XT App
1. On the login screen, enter your registered email address or mobile number, then tap [Next].
2. On the password entry screen, tap [Forgot Password?] to go to the password reset page.
3. Enter your registered email address or mobile number again.
4. Tap [Next] and solve the captcha puzzle to verify you are not a robot.
5. Complete the required security verification.
6. Set a new password. Ensure your new password meets the following requirements:
- At least 8 characters
- At least 1 uppercase letter
- At least 1 number
7. Tap [Confirm] to update your password.
8. After the update, you will be redirected to the login page. Log in using your new password.
Important: After changing your password, withdrawals and P2P trading will be disabled for 24 hours to ensure asset security. The restrictions will be lifted automatically after this period.
Frequently Asked Questions (FAQs)
1. What are the password requirements?
Your new password must be at least 8 characters long, contain at least one uppercase letter, and at least one number.
2. Can I change my password without 2FA enabled?
Yes, you can change your password without 2FA enabled, but enabling 2FA is highly recommended for enhanced security.
3. How often should I update my password?
It is recommended to update your password every 3–6 months or immediately if you suspect unauthorized access.
4. Are there restrictions on reusing old passwords?
Yes, avoid reusing old passwords to maintain account security.
5. Why are withdrawals and P2P trading disabled after I change my password?
To protect your assets, withdrawals and P2P trading are temporarily disabled for 24 hours after a password change. This restriction will lift automatically after the period ends.
6. What should I do if I suspect unauthorized access to my account?
Change your password immediately, enable 2FA, and contact XT support for assistance.
7. What if I lose access to my registered email or mobile?
If you are unable to receive verification codes to change your password, please refer to the article on resetting security items when multiple access methods are lost for detailed recovery steps. If you no longer have access to your account and have lost your security items, please refer to the account recovery guide for further assistance.
8. Why did I receive a “Verification Code Error”?
This error can occur if you take longer than 5 minutes to enter the verification code, causing it to expire. It can also happen if the code entered is incorrect. Please request a new code and enter it promptly and accurately.
9. What does “The current operation has timed out. Please restart your process.” mean?
This means the password change process was not completed within the required timeframe, causing the session to expire. To protect your account, you need to restart the password change process from the beginning.
10. Why am I not receiving the verification code?
For email verification codes, delays may be caused by spam filters, network issues, or multiple requests made in a short time. Please check your spam or junk folder, and try again after a few minutes. For SMS verification codes, delays typically result from network problems, weak signals, or carrier processing times. Switching to mobile data, moving to an area with better reception, or restarting your device may help. If the issue persists, please contact XT support for assistance.