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If you believe you have been scammed or your XT account may be compromised, it is important to act quickly. This guide outlines the immediate steps you should take to help protect your assets and secure your account.
Respond to a scam incident
Step 1: Secure your XT account immediately
If you still have access to your account:
- Change your password: Set a strong password using a combination of uppercase and lowercase letters, numbers, and symbols. Avoid reusing passwords from other accounts.
- Enable two‑factor authentication (2FA): Use an authenticator app such as Google Authenticator for added protection.
- Remove unauthorized devices: Go to Device Management to review all logged‑in devices and delete any unrecognized or unauthorized devices to prevent further access.
If you can no longer log in or complete security verification: Proceed to the Account Recovery process as soon as possible.
Step 2: Secure your email and devices
Scams often involve compromised email accounts and/or devices. We strongly recommend that you:
- Change your email account password.
- Enable two‑factor authentication (2FA) on your email account.
- Run a security scan on your device to check for malware.
- Ensure your operating system and browser are up to date.
These steps help prevent attackers from regaining access to your XT account.
Step 3: Contact XT Support
Reach out to XT customer support immediately and provide as much detail as possible, including:
- A clear description of what happened
- The approximate time and date of the incident
- Any suspicious links, messages, or accounts involved
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Screenshots or relevant evidence (if available)
Providing accurate and complete information will help the support team investigate the issue more efficiently.
Tips for preventing future scams
- Verify official channels: Use the XT official verification tool to confirm whether emails, websites, social media accounts, or payment addresses are genuinely affiliated with XT. If you are uncertain about a communication, such as a Telegram account or an email requesting account details, reach out to XT's official customer support to verify its authenticity.
- Use security features: Enable all available security options, including two‑factor authentication (2FA) for account logins and withdrawals. Activate an anti‑phishing code so that all legitimate XT emails/SMS display your custom code, helping you identify official communications.
- Bookmark official sites: Access XT only through the official website or mobile app downloaded from trusted app stores. Bookmark https://www.xt.com/en to avoid phishing sites.
- Never share sensitive information: XT will never ask for private keys, passwords, or 2FA codes. If someone does, it is likely a scam.
Frequently Asked Questions (FAQs)
1. Can XT recover my funds if I was scammed?
If you have been scammed, XT strongly recommends reporting the incident to your local law enforcement authorities. XT can cooperate with the investigation once an official request is made by the authorities. Please note that while XT is unable to directly investigate or guarantee the recovery of funds, we prioritize securing your account to prevent further losses.
2. Can I still access my XT account after being scammed?
Yes, in most cases, you can still access your account. If you notice unauthorized activity, immediately change your password, enable two-factor authentication (2FA), and remove any unrecognized devices. If you cannot access your account, contact XT support immediately to request a temporary freeze to prevent further unauthorized access.
3. How do I know if an email or website is officially from XT?
You can verify whether an email, website, or social media account is legitimate by using the XT official verification tool. Additionally, if you are still unsure, you can contact XT support to confirm the authenticity of the communication or platform.
4. Will XT freeze my account if I report a scam?
To prevent further losses, XT may temporarily freeze your account during the investigation process. This is a precautionary measure to protect your assets and ensure your account is secured before it is reactivated.