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This guide explains how to change the phone number linked to your XT account via the mobile app. Follow these steps if you need to update your registered phone number.
Change phone number on XT app
1. Log in to your account and tap the [Account Center] icon in the top left corner.
2. Select [Security Center], then tap [Phone Number].
3. Tap [Change Phone Number] to continue.
4. Enter the new phone number and proceed with the required security verification.
5. Tap [Submit] to update your phone number.
6. Once completed, your phone number will be successfully updated on your account.
Important: After changing your phone number, withdrawals and P2P trading will be disabled for 24 hours to ensure asset security. The restrictions will be lifted automatically after this period.
Frequently Asked Questions (FAQs)
1. Why would I need to change my phone number?
You may change your phone number if you want to use a new number for account communications or enhance your account security.
2. Do I need access to my current phone number to change it?
No. Changing your phone number doesn't require verification using your current phone number.
3. Why are withdrawals and P2P trading disabled after I change my phone number?
To protect your assets, withdrawals and P2P trading are temporarily disabled for 24 hours after your phone number is changed. This restriction will lift automatically after the period ends.
4. How long does it take for the new phone number to take effect?
The change takes effect immediately after confirmation. All future SMS notifications and verifications will be sent to your new phone number.
5. Can I use a phone number that was previously linked to another XT account?
Yes, as long as the phone number is no longer linked to any existing XT account. A phone number cannot be linked to multiple XT accounts at the same time.
6. Why did I receive a “Verification Code Error”?
This error can occur if you take longer than 5 minutes to enter the verification code, causing it to expire. It can also happen if the code entered is incorrect. Please request a new code and enter it promptly and accurately.
7. What does “The current operation has timed out. Please restart your process.” mean?
This means the phone number change process was not completed within the required timeframe, causing the session to expire. To protect your account, you need to restart the phone number change process from the beginning.
8. Why am I not receiving the verification code?
For email verification codes, delays may be caused by spam filters, network issues, or multiple requests made in a short time. Please check your spam or junk folder, and try again after a few minutes. For SMS verification codes, delays typically result from network problems, weak signals, or carrier processing times. Switching to mobile data, moving to an area with better reception, or restarting your device may help. If the issue persists, please contact XT support for assistance.